Frequently Asked Questions
Got a question? You're in the right place. We've compiled a list of the most common queries we receive from players, from account issues to bonus details. The goal of this page is to get you the answers you need as quickly as possible, without you having to wait for a support agent.
Have a quick look through the categories below. Chances are, someone has asked the same question before!
Table of Contents
Account & Verification
- Why do I need to verify my account?
- We are required by the UK Gambling Commission to verify the age and identity of all our players. This is a legal requirement to prevent underage gambling and protect against fraud. Verification must be completed before you can make a withdrawal.
- I've forgotten my password. What do I do?
- It's easy to fix. Just go to the login page and click the "Forgot Password?" link. Follow the instructions sent to your registered email to set a new one.
- Can I change my username?
- Unfortunately, for security reasons, usernames cannot be changed once an account has been created. If you need help, please contact our support team.
Payments & Withdrawals
Here's a quick summary of our withdrawal times. These are estimates and can vary depending on your bank and any verification checks.
| Payment Method | Typical Withdrawal Time |
|---|---|
| Debit Cards (Visa/Mastercard) | 2-4 Business Days |
| PayPal | Within 48 Hours |
| Trustly / Bank Transfer | Up to 48 Hours |
- What is the minimum deposit and withdrawal amount?
- The minimum for both deposits and withdrawals is £10.
- Are there any fees for transactions?
- We do not charge any fees for deposits or withdrawals. However, your own bank or payment provider may charge fees, so it's always best to check with them.
Bonuses & Promotions
- What is a wagering requirement?
- A wagering requirement is a condition applied to a bonus that requires you to bet the bonus amount a certain number of times before it can be converted into withdrawable cash. You can find full details on our promo page.
- Why didn't I receive my bonus?
- The most common reasons are not opting-in during the deposit, not meeting the minimum deposit amount, or using an excluded payment method like Skrill or Neteller. Check the specific terms of the offer.
Technical Questions
For the best experience, we recommend the following:
- Use the latest version of a modern browser like Chrome, Firefox, or Safari.
- Ensure you have a stable internet connection, especially for live dealer games.
- For mobile, our dedicated app will almost always provide a smoother experience.
- Is my personal and financial information safe?
- Absolutely. We use advanced SSL encryption to protect all data transmitted to and from our site. For full details on how we protect your data, please read our Privacy Policy.
If your question isn't answered here, please don't hesitate to Contact Us.